Lean Service is a service process toolkit that consists of a set of methods and processes that help identify and eliminate waste from service operations (stores, hotels, banking, and many more) while simultaneously maximizing productivity and the service flow. The service industry favors lean management applied to service, as a methodology that optimizes the process, boosts innovation, decreases cost, and reduces lead times, reduce waiting time and large queue and increase customer satisfaction

While Lean manufacturing will work on the process flow making it more flexible and agile to increase value and productivity, Six sigma DMAIC-based shall improve quality in a notable way. DMAIC is the definition, measurement, analysis, improvement and control of critical to quality parameters in these processes. A holistic implementation of lean management and six sigma controls boost up competitiveness, by simultaneously reduce cost, increase value added activities, shorten delivery times all of this with a zero defect mindset.

One of the main challenges for managers in service organizations is the ability to manage crisis and guaranty continuity of services during and post disaster events. Service Industry is very sensible to customer expectations and thus an intangible cost of unsatisfaction. Business Continuity Plan and Disaster Recovery Plan is a the ideal tool to reach zero RTO (recovery time objective) reality or at least near zero RTO. Let Quantum TC Consulting set you a perfect response to any emergency situation that can cause costly business disruption. Become more resilient with our BCP/DRP methodology.

There exist a great number of management systems out there. Are you certified in the correct one? Are you working hard to maintain the system, or is the system working for you to make you better and more profitable? AMS is the term we used to implement the Standards that are really adapted to the nature of the industry, the leadership culture in place, the organizational structure, and even the Mean Academic Preparation (MAP) of the organization, so that everyone can understand, deals, and manage effectively the system. AMS relies on MAP to make sure the Standards work for you and not you for them.